Cancellation & Refund Policy

Elegant Creations understands that circumstances may require you to cancel or seek refunds. Given the bespoke and limited-edition nature of our products, the following policy applies to ensure fairness and quality control.

Order Cancellation

  • Orders can be canceled within 24 hours of order confirmation without penalty. To cancel, contact our support immediately with your order reference.

  • Post 24 hours or after production has started, cancellation requests cannot be accepted.

Refunds

  • Refunds are only provided for products that are defective or incorrect upon delivery.

  • A claim must be made within 7 calendar days of receipt along with photographic evidence.

  • Upon confirmation, a full refund will be processed to the original payment method within 7-10 business days.

  • Customized, altered, or limited-edition items are non-refundable unless defective.

Exchanges

  • Exchanges for defects or errors in products are managed on a case-by-case basis.

  • Contact customer support promptly to initiate exchanges.

Contact

Please reach out to support@marclouis.in or call 9599442350 for any cancellations or refund requests. We aim to respond within 24 hours.